Router has not arrived
vor 2 Monaten
Hello,
We have a technician arriving tomorrow to install the Internet but our router has not arrived (order number xxxxxxxxx) when I check the status order I see details about the technician arriving but nothing about the router. We have had problems with our mail arriving so I want to make sure the router has not been returned to sender.
If we need to speak to customer service, is there a way to be connected to an English speaker?
Thanks in advance,
Beitrag aus Gründen des Datenschutzes bearbeiten von @olliMD
Kontaktdaten, Kundennummer, Rufnummer gehören ins Profil.
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vor 2 Monaten
@user_dfcbf9 Yes, there are certainly employees in the team who speak English.
Please fill in your profile details so that the Telekom-Hilft team can contact you:
a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.
Then please leave a short message here.
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vor 2 Monaten
Thank you! Info added.
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Antwort
von
vor 2 Monaten
@user_dfcbf9 thank you for the pleasant call.
Since Hermes didn't deliver the router, I ordered a new one.
The previous one is most likely on its way back to us and will be removed from your account when it arrives.
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vor 2 Monaten
Hello! The technician came today and couldn’t install the router. We would like to cancel our contract with Telekom because our landlord will not be able to make the necessary arrangements to install a copper terminating line. Could you let me know how to cancel the contract which technically has not been started?
thanks in advance,
Antwort
von
vor 2 Monaten
Hi @user_dfcbf9,
I cancelled the contract and you can generate a return label for the router using this link.
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