Hello,
We have a technician arriving tomorrow to install the Internet but our router has not arrived (order number xxxxxxxxx) when I check the status order I see details about the technician arriving but nothing about the router. We have had problems with our mail arriving so I want to make sure the router has not been returned to sender.
If we need to speak to customer service, is there a way to be connected to an English speaker?
Thanks in advance,
Beitrag aus Gründen des Datenschutzes bearbeiten von @olliMD
Kontaktdaten, Kundennummer, Rufnummer gehören ins Profil.
vor 7 Monaten
@user_dfcbf9 Yes, there are certainly employees in the team who speak English.
Please fill in your profile details so that the Telekom-Hilft team can contact you:
a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.
Then please leave a short message here.
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vor 7 Monaten
Thank you! Info added.
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vor 5 Tagen
Good evening @user_dfcbf9 , when are you available for a quick call, so we can have a look together? :-)
Kind regards Sven
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vor 4 Tagen
Thank you for your quick response! Any time today would work apart from 11am to 12:30!
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vor 4 Tagen
Hey @user_dfcbf9,
I'm glad we could clarify the last invoice you received.
That was the last one you received either way, because now everything is cancelled properly.
Should you ever need our assistance again, please don't hesitate to contact us here. 🙂
Kind regards,
Louisa
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