Router not yet received
2 years ago
Dear Telekom, I have the technician come and finish the installation but I have not received the router yet. Can you please confirm the status of router? Has it been dispatched or when will I receive it. I went to the local telekom shop but they were not helpful to find out the status of my order. Any help would be appreciated.
Regards
balan
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1 year ago
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2 years ago
Dear Telekom, I have the technician come and finish the installation but I have not received the router yet.
Hi,
This is a forum where Telekom customers help each other. So we do not know anything about your ordner: What did you order and when, does your Auftragsbestätigung (order confirmation) list a router?
Best wishes,
Thomas
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2 years ago
Hey @balan ,
I guess you already posted another thread concerning the same topic where one of my colleagues already gave his support.
https://telekomhilft.telekom.de/t5/Telefonie-Internet/Order-status/m-p/6126608#M1542188
It would be easier to communicate via this thread in order to avoid confusion or double work.
Nevertheless: The advice by @teezeh is still helpful - did you check if your order confirmation includes a router?
Kind regards
Leona W.
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