‎Help in English. No Internet, new contract, router working fine except for Internet

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Help in English. No Internet, new contract, router working fine except for Internet

3 years ago

Hey guys.

Really need some help.

Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician.

However, while my phone can connect to the router, it just says "connected with no Internet"

Happy to provide any info needed in order to get this sorted.

Really sorry I don't speak any German.

600

3 years ago
@AndrewJ90

Which LED color lights up
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Answer
from
3 years ago
@Andreas__ das hab ich gemeint, noch mal vom Stom nehmen, evt hängt der Router beim synch
Answer
from
3 years ago
@Chill erst mal

Achso, in Deinem Text steht was anderes. So passt das dann natürlich.
Answer
from
3 years ago
@Andreas__ leider google Übersetzer 🙈
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Answer
from
3 years ago
Whats the name of that Internet-only contract? Because usually Telekom doesnt sell them w/o phone.
3
Answer
from
3 years ago
Breakdown of my tariff from the email, could be a phone number there haha as I said I don't speak any German so

Ihre Buchung:

Monatliche Leistungen:
Brutto €
MagentaZuhause XL

•
Monatliches Entgelt inkl. Gutschrift ab 17.02.2022
15,78
•
Monatliches Entgelt inkl. Gutschrift ab 17.12.2022
50,78
•
Monatliches Entgelt inkl. Gutschrift ab 17.02.2024
54,95
Geschwindigkeit Internet-Zugang VDSL 250

Heimnetz-Diagnose

Speedport Pro Plus
9,95
Einmalige Services und Leistungen:

Bereitstellung MagentaZuhause XL
69,95
Gutschrift (einmalig)
-80,00
Bereitstellung RechnungOnline

Versandkostenpauschale
6,95
Answer
from
3 years ago
@AndrewJ90

Ok, that contract is w/ phone

Can u take a picture from the LED of your router for us?
Answer
from
3 years ago
So it has been flashing green lights all the way up all morning but as I took the photo it flashed yellow weirdly enough haha
20220219_105758.jpg
20220219_105813.jpg
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Answer
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3 years ago
Hi @AndrewJ90,

thank you very much for your message.
I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.

Many greetings
Markus Km.
3
Answer
from
3 years ago
OK great thank you so much!

Very impressed with the turnaround time cheers everyone
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3 years ago
Hey guys just wanted to check in again and let you know, the technician came today and sorted out the router. 250mb speeds. Absolutely delighted. The technician was an absolute gentleman.

Thanks again for the incredible service. Providing quick help, to someone thst doesn't even speak the language is genuinely amazing. Thanks a million.
Answer
from
3 years ago
Hello @AndrewJ90 ,

thank you for the update.

I am glad to hear that everything worked.

If you need further help, just leave us a message. 😊

Kind regards

Sana A.

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Answer
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3 years ago
OK great thank you so much!

Very impressed with the turnaround time cheers everyone
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