‎Help in English. No Internet, new contract, router working fine except for Internet

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Help in English. No Internet, new contract, router working fine except for Internet

vor 3 Jahren

Hey guys.

Really need some help.

Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician.

However, while my phone can connect to the router, it just says "connected with no Internet"

Happy to provide any info needed in order to get this sorted.

Really sorry I don't speak any German.

601

vor 3 Jahren
@AndrewJ90

Which LED color lights up
7
Antwort
von
vor 3 Jahren
@Andreas__ das hab ich gemeint, noch mal vom Stom nehmen, evt hängt der Router beim synch
Antwort
von
vor 3 Jahren
@Chill erst mal

Achso, in Deinem Text steht was anderes. So passt das dann natürlich.
Antwort
von
vor 3 Jahren
@Andreas__ leider google Übersetzer 🙈
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
Whats the name of that Internet-only contract? Because usually Telekom doesnt sell them w/o phone.
3
Antwort
von
vor 3 Jahren
Breakdown of my tariff from the email, could be a phone number there haha as I said I don't speak any German so

Ihre Buchung:

Monatliche Leistungen:
Brutto €
MagentaZuhause XL

•
Monatliches Entgelt inkl. Gutschrift ab 17.02.2022
15,78
•
Monatliches Entgelt inkl. Gutschrift ab 17.12.2022
50,78
•
Monatliches Entgelt inkl. Gutschrift ab 17.02.2024
54,95
Geschwindigkeit Internet-Zugang VDSL 250

Heimnetz-Diagnose

Speedport Pro Plus
9,95
Einmalige Services und Leistungen:

Bereitstellung MagentaZuhause XL
69,95
Gutschrift (einmalig)
-80,00
Bereitstellung RechnungOnline

Versandkostenpauschale
6,95
Antwort
von
vor 3 Jahren
@AndrewJ90

Ok, that contract is w/ phone

Can u take a picture from the LED of your router for us?
Antwort
von
vor 3 Jahren
So it has been flashing green lights all the way up all morning but as I took the photo it flashed yellow weirdly enough haha
20220219_105758.jpg
20220219_105813.jpg
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hi @AndrewJ90,

thank you very much for your message.
I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.

Many greetings
Markus Km.
3
Antwort
von
vor 3 Jahren
OK great thank you so much!

Very impressed with the turnaround time cheers everyone
Antwort
von
vor 3 Jahren
Hey guys just wanted to check in again and let you know, the technician came today and sorted out the router. 250mb speeds. Absolutely delighted. The technician was an absolute gentleman.

Thanks again for the incredible service. Providing quick help, to someone thst doesn't even speak the language is genuinely amazing. Thanks a million.
Antwort
von
vor 3 Jahren
Hello @AndrewJ90 ,

thank you for the update.

I am glad to hear that everything worked.

If you need further help, just leave us a message. 😊

Kind regards

Sana A.

Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
OK great thank you so much!

Very impressed with the turnaround time cheers everyone
0