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I want to cancel my contract
4 years ago
I left Germany 3 months ago and requested a cancellation of my contract 6 months ago through the website. It confirmed that my contract was canceled, but I’m still getting invoices. My contract was up to 2 years which on June was supposed to be my last bill. I did not extended the contract and I haven’t use the line since April 2021. Is there a way can con actually cancel my contract?
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4 years ago
I left Germany 3 months ago and requested a cancellation of my contract 6 months ago through the website. It confirmed that my contract was canceled, but I’m still getting invoices. My contract was up to 2 years which on June was supposed to be my last bill. I did not extended the contract and I haven’t use the line since April 2021. Is there a way can con actually cancel my contract?
I left Germany 3 months ago and requested a cancellation of my contract 6 months ago through the website. It confirmed that my contract was canceled, but I’m still getting invoices. My contract was up to 2 years which on June was supposed to be my last bill. I did not extended the contract and I haven’t use the line since April 2021. Is there a way can con actually cancel my contract?
What items are listed on these invoices? Could it be that the actual connection was terminated but the rental agreement over some hardware (maybe the DSL router) was not?
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4 years ago
I’m guessing the móvil plan I had when I was stationed in Germany I attached part of the invoice. Thank you for the fast response.
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4 years ago
I'm glad that you find your way to contact us here.
I'd like to solve your mentioned problem so far.
Is it right that you moved from Germany back to your home country?
In this case there are special options to cancel your contract.
When can I reach you by phone to talk about the situation?
Best regards
Sarah D.
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4 years ago
I’m sorry for the late response. Yes, I move back to the U.S. back in April 2021. My phone number is +1 (830) 968-2104 . Thank you for your help.
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4 years ago
I'm glad to read from you again.
As I already wrote we can fix the problem in this case.
I also tried to reach you by phone but it didn't work so far.
Without wasting morep precious time I'd like to solve this via contact form.
For this I need one of these documents:
- deregistration certificate from citizen registration office
- a certificate issued by your employer
or
- marching orders
You can send this document with our contact form: https://t1p.de/Kontakt-TH
If you're using this form, it will reach me.
Please fill in also your legitimation details:
- your name and address
- your date of birth
- your customer number
- the last 6 numbers of your IBAN
- the mobile number we're talking about
Looking forward to read from you again.
Best regards
Sarah D.
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