We use cookies and similar technologies (including
) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.
By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.
Find more information in the Privacy Policy and Partner List.
Use of Utiq technology powered by your telecom operator
We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).
The Utiq technology is privacy centric to give you choice and control.
It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).
The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:
- on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
- on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.
By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.
You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.
Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
I'm glad that you find your way to contact us here.
I'd like to solve your mentioned problem so far.
Is it right that you moved from Germany back to your home country?
In this case there are special options to cancel your contract.
When can I reach you by phone to talk about the situation?
Best regards
Sarah D.
0
2
Antwort
von
vor 4 Jahren
I’m sorry for the late response. Yes, I move back to the U.S. back in April 2021. My phone number is +1 (830) 968-2104 . Thank you for your help.
0
Antwort
von
vor 4 Jahren
I'm glad to read from you again.
As I already wrote we can fix the problem in this case.
I also tried to reach you by phone but it didn't work so far.
Without wasting morep precious time I'd like to solve this via contact form.
For this I need one of these documents:
- deregistration certificate from citizen registration office
- a certificate issued by your employer
or
- marching orders
You can send this document with our contact form: https://t1p.de/Kontakt-TH
If you're using this form, it will reach me.
Please fill in also your legitimation details:
- your name and address
- your date of birth
- your customer number
- the last 6 numbers of your IBAN
- the mobile number we're talking about
Looking forward to read from you again.
Best regards
Sarah D.
0
Uneingeloggter Nutzer
Antwort
von