Hi,

 

I want to complain about something that happened to me.

 

I started my house internet contract with Telekom in 18.05.2015 and it should have ended on 18.05.2017. I sended my contract cancellation 3 months before the contract ended but i changed my address between this 2 years contract.

 

How it is possible that I just wanted to change my adresse and the Telekom person who changed it didn´t tell me that the contract will renovate for 1 more year ? Now I have to pay 14 months more until the contract finish again, that means almost 500 Euros wich i really need. 

 

It its not fair that I waited 2 years to finish the contract and now I have to pay for more than a year and i can not even use the internet because I sended already the router back (It is not that I wanted to use it again because i'm not happy with the service).

 

If I had known that the contract would be renewed 1 year more I would have stayed with the old address.

 

I please ask you to help me to help me to finish this contract. I really need the money. I hope I get a soon answer from you. 

 

Thanks,

AV