Good evening,

Not sure if this is a right place for the post as all information is in German and the structure of the site is not really user-friendly on the mob decide. Could you help me finding an information how my monthly plan can be activated after the balance recharging? I can see the money were topped on but the plan hasn’t been activated so far as the balance remains the same. I use prepaid Magenta Mobile Ukraine plan. Before asking for a help I tried everything to find a solution on my own: hotline (no Eng-speaking specialist, the call was dropped), surfing in internet, checked all Telekom sms, restarted the phone  … no luck. It’s really annoying that I have spent 1.5hour to get an answer to the most FAQ I guess and yet no luck. If anybody knows how to share with my experience with Telekom and give them an idea of how to fix it for all other users, I would be delighted to do that. 

All your help is much appreciated!

Kind regards,

Tetiana