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4 years ago
Hello,
i inform the @Telekom hilft Team for help in english.
Greats
Waage1969
2
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4 years ago
And, what is a next step? Should I wait for someone and how they will contact me if my esim card doesn't work
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4 years ago
Hallo @internet76431
yes, one of the Teamies will be in touch here 👍
Greats
Waage1969
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4 years ago
I just tried calling you, but sadly no one picked up.
When can I call you back?
Kind regards Nico B.
2
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from
4 years ago
Well that is a problem
My eSim is not active so I can not receive calls. I have sent you my contact details on private message.
And let me describe a problem. I was using eSim with my prepaid number till last week. Unfortunately my iPhone reset itself last week and settings of eSim were deleted.
Today I went to Telekom shop in Biberach and MR . Muller told me that eSim is not supported with prepaid number which is a bit strange as I was using exactly same combination for last 2 years.
Anyway he didn't want or didn't know how to help me and currently I do not have my prepaid number available.
What are possible options for me?
Currently I would like either to get eSim code, and obviously MR . Muller deactivated my current QR code or if you can send me a regular SIM card.
Answer
from
4 years ago
Hello @Nico B. have you seen the answer
Well that is a problem My eSim is not active so I can not receive calls. I have sent you my contact details on private message. And let me describe a problem. I was using eSim with my prepaid number till last week. Unfortunately my iPhone reset itself last week and settings of eSim were deleted. Today I went to Telekom shop in Biberach and MR . Muller told me that eSim is not supported with prepaid number which is a bit strange as I was using exactly same combination for last 2 years. Anyway he didn't want or didn't know how to help me and currently I do not have my prepaid number available. What are possible options for me? Currently I would like either to get eSim code, and obviously MR . Muller deactivated my current QR code or if you can send me a regular SIM card.
Well that is a problem
My eSim is not active so I can not receive calls. I have sent you my contact details on private message.
And let me describe a problem. I was using eSim with my prepaid number till last week. Unfortunately my iPhone reset itself last week and settings of eSim were deleted.
Today I went to Telekom shop in Biberach and MR . Muller told me that eSim is not supported with prepaid number which is a bit strange as I was using exactly same combination for last 2 years.
Anyway he didn't want or didn't know how to help me and currently I do not have my prepaid number available.
What are possible options for me?
Currently I would like either to get eSim code, and obviously MR . Muller deactivated my current QR code or if you can send me a regular SIM card.
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4 years ago
I just tried calling again, also the number you've sent me privately, but unfortunately no one picked up.
I need to verify you, before I can send out a new e-sim profile.
Kind regards Nico B.
2
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from
4 years ago
Hi
I am really sorry but I was at supermarket and I have not heard phone.
Can you please try again?
Jurislav
Answer
from
4 years ago
@Nico B.
Hi I am really sorry but I was at supermarket and I have not heard phone. Can you please try again? Jurislav
Hi
I am really sorry but I was at supermarket and I have not heard phone.
Can you please try again?
Jurislav
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Accepted Solution
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4 years ago
thank you for the call.
Like discussed the e-sim profile will get send to you via post.
It can take up to 3 days because of shipping.
Kind regards Nico B.
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