Passport number is not being accepted when filling out for a prepaid sim
vor 2 Jahren
I'm trying to port my current number to a telekom prepaid tariff with esim option but my passport number is not being accepted in the ID Number field. I'm already a telekom customer with a landline-wlan contract.
Are Indian passports not acceptable for this purpose?
Can I actually opt for an esim with prepaid tariffs?
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vor 2 Jahren
@Anchit I've informed the Teamies to help you. We other customers can't help in this case.
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vor 2 Jahren
Hello @Anchit,
I'm happy to help you and check, why your passport isn't acceptet.
On which time are you available for a call?
Kind regards
Malte M.
2
Antwort
von
vor 2 Jahren
Hi @Malte M.
When I try to select Passport as my identity document and enter my passport number in the Id Number field, it remains red and doesn't let me submit the form for the mobile prepaid S tariff.
I will be available tomorrow between 2pm-3pm.
Antwort
von
vor 2 Jahren
@Anchit,
I see. Thank you for your feedback.
I'm gonna call you tomorrow starting from 2 PM and go through the ordering process with you.
Have a nice evening!
Kind regards
Malte M.
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Antwort
von
vor 2 Jahren
@Anchit,
I didn't reach you via phone unfortunately.
Do you want me to call again later?
Kind regards
Malte M.
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