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Need English speaking support with bringing over previous mobile number

vor 2 Jahren

Hi Telekom team,

I have signed up for a mobile pre-paid account with Telekom and want to take my previous mobile number with me. However, there is some problem with getting this mobile number. I have been talking to your support team 3 times, which unfortunately only via German and my German is not very good, and each time I have provided all the necessary information. But till now, I still receive an email from Telekom support to contact them again as they still have questions. Can you please help to connect me with an English speaking support person as I would like to get this issue solved?

Thanks and have a great day ahead!

326

32

  • Akzeptierte Lösung

    akzeptiert von

    vor 2 Jahren

    @xelloss_sama,

     

    thank you for another pleasant call. 

    I'm happy that we were able to clarify all outstanding questions and solve the issue.  I have booked your new mobile phone contract as discussed and the sim card is on its way to you. As agreed, I'll get back to you in four weeks. 

    Have a great evening and a nice weekend. 

     

    Kind regards

    Malte M.

    1

    Antwort

    von

    vor 2 Jahren

    @Malte M. I need your help again! 😩 Can you please help to update my information for the ID authentication? Unfortunately, the birth year and expiry date is incorrect there so I could not proceed with the authentication. I'll give this information in my profile so can you please refer there? Thank you so much again!

    Uneingeloggter Nutzer

    Antwort

    von

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