‎There is no internet access - new contract

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There is no internet access - new contract

vor 3 Jahren

Hello, apologies for writing in English but my German is terrible.

So I subscribed to Magenta XL with Telekom and received my router via post and I wired it up. The technician came today (12.03.2022) and did some setup with the DSL port and said that I will have access to internet in 20-ish minutes. This was about 9 hours ago.

The router show green light and says it is connected to the internet. I also checked the speedport.ip and under the Status it shows that I should have internet access but I do not have access to the internet up till now. I did the setup using the MagentaApp as well as described in the instruction paper which came along with the router. I want to know if my connection is active from Telekom side. Is there a way for me to find that out? My connection should have been activated today and since the technician came as well, I was expecting it to have been working today (12.03.2022). Please advice whether my connection is enabled or not. Thank you.

1583

vor 3 Jahren
@AliMurad

Welcome on Board.

Just 2 additional questions: which Router?

Were you able to enter the configuration Interface of your router and check the status?

Die you already report a 'stoerung' at 0800 330 1000?

Anyway I will escalate your Problem to the team as you already completed your profile page.
14
Antwort
von
vor 3 Jahren
The problem has been fixed after the visit of the technician today and the internet is up and running. Thank you for the support and the quick service
Antwort
von
vor 3 Jahren
What was the cause?
Antwort
von
vor 3 Jahren
Hello @AliMurad,

thank you very much for your feedback. I'm glad that it works now.

Kind regards Inga Kristina J.
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
I have sent a message to the support team, maybe they can have a look into the matter and help getting your connection to work.
1
Antwort
von
vor 3 Jahren
@lejupp thank you for that. Hope to have some support from them soon.
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
What happens if you try to go to google.com (in a browser)? What message is shown there?

Please try also from a different/second end terminal (PC, smartphone, ...)
0
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
The problem has been fixed after the visit of the technician today and the internet is up and running. Thank you for the support and the quick service
0