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There is no internet access - new contract
3 years ago
Hello, apologies for writing in English but my German is terrible.
So I subscribed to Magenta XL with Telekom and received my router via post and I wired it up. The technician came today (12.03.2022) and did some setup with the DSL port and said that I will have access to internet in 20-ish minutes. This was about 9 hours ago.
The router show green light and says it is connected to the internet. I also checked the speedport.ip and under the Status it shows that I should have internet access but I do not have access to the internet up till now. I did the setup using the MagentaApp as well as described in the instruction paper which came along with the router. I want to know if my connection is active from Telekom side. Is there a way for me to find that out? My connection should have been activated today and since the technician came as well, I was expecting it to have been working today (12.03.2022). Please advice whether my connection is enabled or not. Thank you.
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3 years ago
@AliMurad
Welcome on Board.
Just 2 additional questions: which Router?
Were you able to enter the configuration Interface of your router and check the status?
Die you already report a 'stoerung' at 0800 330 1000?
Anyway I will escalate your Problem to the team as you already completed your profile page.
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3 years ago
The problem has been fixed after the visit of the technician today and the internet is up and running. Thank you for the support and the quick service
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3 years ago
What was the cause?
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3 years ago
Hello @AliMurad,
thank you very much for your feedback. I'm glad that it works now.
Kind regards Inga Kristina J.
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3 years ago
I have sent a message to the support team, maybe they can have a look into the matter and help getting your connection to work.
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3 years ago
@lejupp thank you for that. Hope to have some support from them soon.
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3 years ago
What happens if you try to go to google.com (in a browser)? What message is shown there?
Please try also from a different/second end terminal (PC, smartphone, ...)
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3 years ago
The problem has been fixed after the visit of the technician today and the internet is up and running. Thank you for the support and the quick service
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