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Moving apartment. Did not receive any call back.
5 years ago
Hello.
My German is bad. I have a ticket open regarding my move of apartment in 2 weeks. I have sent an email over 10 days ago with the details.
I did receive an email giving me a callback number but this number gave back an error (it did not work). I have also called the help number (with the assistance of a German colleague at work). I was informed that someone would call me to discuss the next day. I received no call back, no missed calls or email.
I would like to continue using Telkom in my new address or be allowed to terminate my contract as I am moving apartment on the 31.4.2020.
My current details are in my profile.
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5 years ago
@pmcweeneyWelcome to our Customer-to-Customer communit. I noticed, that you at least partly filled your profile.
Hope you don't mind I escalate your question to the supervising team. Hopefully they will repond in a timely manner.
Good luck.
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5 years ago
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5 years ago
Can anyone from Telkom assist? I started this process over 10 days ago. I have followed the "moving" instructions on the website. I have tried calling (with a German speaker), email and now I'm here.
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5 years ago
welcome to our Community
I'm pleased to help you.
I tried to reach you spontaneously, but unfortunately without success.
Let me know if I can try again later so that we can go through the details.
Greetings Khaled A.
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5 years ago
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5 years ago
Hello @pmcweeney,
thank you so much for the nice phone conversation.
I made the contract for the movement to the new address and the appointment on April 1st, 2020 from 12 to 6:30 PM.
Here is the link for Speedport Pro: https://www.telekom.de/zuhause/geraete-und-zubehoer/wlan-und-router/speedport-pro;sid=0xmv7KqdRESr7PTuBpa-EvebPkfug_mdlg3WvGCqiRTU6CyIV9cju7IwKJrLcLnoZpU=
If you need any help, don't hesitate to contact me.
I wish you a nice evening.
Greetings Khaled A.
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5 years ago
Padraig
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5 years ago
Hello @pmcweeney,
thank you so much for the nice phone conversation.
I made the contract for the movement to the new address and the appointment on April 1st, 2020 from 12 to 6:30 PM.
Here is the link for Speedport Pro: https://www.telekom.de/zuhause/geraete-und-zubehoer/wlan-und-router/speedport-pro;sid=0xmv7KqdRESr7PTuBpa-EvebPkfug_mdlg3WvGCqiRTU6CyIV9cju7IwKJrLcLnoZpU=
If you need any help, don't hesitate to contact me.
I wish you a nice evening.
Greetings Khaled A.
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5 years ago
you are welcome.
Greetings Khaled A.
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