Can not receive calls

5 years ago

Hello,

 

I have a problem that I always receive a text from 3311 that a number called me. But the issue is even when I have the phone in my hand I cant receive the call and it got directly to the voicemail. I cant see people are calling me and I dont have the option to respond now since it got directly to voicemail. So noone is able to call me. How can I fix it? I have an iphone if it does change anything.

641

0

2

  • 5 years ago

    Hi @iremco ,

    welcome to the Telekom hilft Community!

     

    It seems like you have an immediate call forwarding to your voice mail. Please try:

    Bild nicht vorhanden

    So you need to dial the hashes and the numbers and then press the call button. This should cancel the direct call forwarding.

    Please try and let us know whether it worked.

     

    Reference to these dialing sequences (in German):

    https://www.telekom.de/hilfe/mobilfunk-mobiles-internet/mobil-telefonieren-sms-mms/steuercodes

     

    Best wishes,

    Coole Katze

    0

  • 5 years ago

    Hello @iremco and welcome to our community.

    You can either try the option @Coole Katze has mentioned, or you can also try to dial ++02+ to deactivate your voicemail.

    Kind regards Nico B.

    0

Unlogged in user

Ask

from

This could help you too

Popular tags last 7 days

No tags found!

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.


Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.