We use cookies and similar technologies (including 
) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.
By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.
Find more information in the Privacy Policy and Partner List.
Use of Utiq technology powered by your telecom operator
We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).
The Utiq technology is privacy centric to give you choice and control.
It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).
The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:
- on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
- on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.
By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.
You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.
9 months ago
@Nicole98
https://www.telekom.de/hilfe/umzug?samChecked=true
Use a translator for the site and you can read everything in English.
6
Answer
from
9 months ago
@Nicole98 Thank you for the pleasant call.
Your contract will move with you to your new address on the 17th September. If you have further questions, let me know.
Sören
Answer
from
9 months ago
Hi Soren! I have my number for the internet box now but I can’t see where online to provide this as you mentioned I can just automatically pop this in and then won’t need a tech. Would you be able to assist?
Answer
from
9 months ago
Hey @Nicole98, 👋
with "ready to surf" it is sometimes possible to identify the line. This means you do not need to be present on the provisioning day, as our technician can perform the activation remotely. You can submit the line ID to us through our website https://termin.telekom.de/readytosurf/. The site is also available in English, and you can change the language in the footer of the page.
Please note, it is not always possible to determine the line ID or submit it to us. In these cases, the technician appointment must be maintained so that they can identify the line on-site. Unfortunately, we have no control over this.
Kind regards
Jonas
Unlogged in user
Answer
from
Unlogged in user
Ask
from