Moving Apartments (ENG)

9 months ago

Hi there!  I am moving apartments on September 17 and I can't find how to transfer my contract and set my internet up at my new apartment. Could someone please help me?  Unfortunately, I don't speak German. Thanks!

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9 months ago

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  • 9 months ago

    @Nicole98 

    https://www.telekom.de/hilfe/umzug?samChecked=true

    Use a translator for the site and you can read everything in English.

     

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    9 months ago

    @Nicole98 Thank you for the pleasant call.

     

    Your contract will move with you to your new address on the 17th September. If you have further questions, let me know.

     

    Sören

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    9 months ago

    Hi Soren! I have my number for the internet box now but I can’t see where online to provide this as you mentioned I can just automatically pop this in and then won’t need a tech. Would you be able to assist?

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    9 months ago

    Hey @Nicole98, 👋

     

    with "ready to surf" it is sometimes possible to identify the line. This means you do not need to be present on the provisioning day, as our technician can perform the activation remotely. You can submit the line ID to us through our website https://termin.telekom.de/readytosurf/. The site is also available in English, and you can change the language in the footer of the page.

     

    Please note, it is not always possible to determine the line ID or submit it to us. In these cases, the technician appointment must be maintained so that they can identify the line on-site. Unfortunately, we have no control over this.

     

    Kind regards

    Jonas

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