‎[Help In English] Moving DSL connection to the new address

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[Help In English] Moving DSL connection to the new address

3 years ago

Dear Telekom Support,

I am moving to a new address (in the same city) within the next 2 weeks.

Currently I have a 175Mbps DSL and the new address supports 250Mbps.

Now my question is: what's the process to move my DSL to the new address? (keeping the same number if possible, and upgrade the connection to 250Mbps)

Best regards

Mehdi

962

Accepted Solution
accepted by
3 years ago
Hallo @Mehdi3
one of the informed Teamies will get in touch
greeting
Waage1969
0
Accepted Solution
accepted by
3 years ago
Hello @Mehdi3,

thank you for the nice phone call.

I'll send you a return label for the Speedport and cancel the contract for you.

When your landlord has installed the cables inside the house and you want to come back to us, please call for us here. We'll be here for you.

Kind regards Inga Kristina J.
0