‎Moving DSL connection to the new Address

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Moving DSL connection to the new Address

2 years ago

Dear Telekom Support,

I am moving to a new address (in the new city) starting 1st September 2023.

Currently I have a MagentaZuhause XXL Speedport Smart Glasfasers connection.

Now my question is: what's the process to move my DSL to the new address?

Thank you.

Kind Regards,

Dnyandev

443

2 years ago
@dnygarad9

Hello,
there you will find all important information. You must use a translator for the page.

If you do not want the term to be 24 months again, you must explicitly apply for a move to TKG .

Go via the hotline, a shop, or a Teamie .

https://www.telekom.de/hilfe/umzug?samChecked=true
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2 years ago
Hi Dynandev,

You can find the necessary infomation at Umzug & Adressänderung | Telekom Hilfe – use Google Translate or DeepL to translate the page if your German is not good enough.

Also, please not that Glasfaser is not DSL (which uses copper lines).

Have a nice day!

Best wishes,
Thomas
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2 years ago
@dnygarad9

ich will inform the Teamies , that you need help for moving your connection to the New adress. Somebody of them will then call you to help. But it takes time, i Do not know how long.

To autentificat by that call they will know during the call the last six digits of the Bank Account, from that the bill ist monthley paid.
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2 years ago
Hello @dnygarad9 and welcome to the community.

@Sherlocka called and there I am! 😀

I see you've already been given usefull advice by @ Geralt von Riva , @teezeh and @Sherlocka.

I'm happy to help and explain the procedure to move your landline new a new adress to you. On which time are you available for a call?

Kind regards

Malte M.
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2 years ago
Thanks for the nice conversation @dnygarad9. As discussed, I will call you later regarding the information of the previous tenant. I'm happy to hear from you later today. Kind regards, Martin Bo.
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2 years ago
Thanks for the pleasant call @dnygarad9. As discussed, the deployment date will be on the 04.09.2023 and the technician will come between 12:00 and 18:30. Let me know if you have changed your mind regarding a mobile contract or need further assistance. I wish you a great evening. Kind regards, Martin Bo.
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2 years ago
Thank you Martin for your help and making process simple.
As you told in the call could you please send me return coupne for router.

Kind regards,
Dnyandev
Unlogged in user
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