I did not received the written confirmation

vor 3 Jahren

Sorry for writing this in English, I don't speak German.

 

I order a MagentaZuhause XL at Dec 28th 2021 and I was told I would get a written confirmation as well as receive a router before the technician appointment. As I did not get any of those and the appointment is supposed to be today, I wonder in which state my contract is. 

 

Thank you for any information.

234

4

  • vor 3 Jahren

    Hi @nathyharu

     

    I will gladly check the status of your order. I will need to call you to verify you as the contract holder. When would be a convenient time slot for a call?

     

    Kind regards

    Sören G.

    3

    Antwort

    von

    vor 3 Jahren

    Hi Sören,

     

    Thank you very much for your reply. I can take calls any afternoon.

     

    Best regards,

    Nathalia

    Antwort

    von

    vor 3 Jahren

    Hey @nathyharu,

     

    unfortunately, I couldn't reach you. 

     

    We have to contact the technical department to solve this.

    Bild nicht vorhanden

    I will do this as fast as possible, of course. 

     

    We will try it later again.

    Bild nicht vorhanden

     

    Kind regards 

    Christina P.

    Antwort

    von

    vor 3 Jahren

    @nathyharu thank you for the pleasant call. I have forwarded the request for cancellation and you will receive a confirmation.

     

    Please let us know if you need further assistance.

     

    Best regards

    Sören G.

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

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