Fiber ID missing on fiber socket – hotline keeps asking for it

vor einer Stunde

Hello Telekom hilft team,

I ordered Glasfaser 150 ( FTTH ). My fiber socket ( GF-TA ) has no Glasfaser-ID and no Home-ID on it – no sticker, nothing.

I have already called the hotline six times and explained this. Even so, I keep receiving emails asking me for the Glasfaser-ID.

As far as I understand, the socket needs to be inventoried by a technician. Could you please book an installation order (Montageauftrag) for this? My customer details are saved in my profile.

Thank you very much!

20261022_110235.jpg

Letzte Aktivität

vor 54 Minuten

von

Gelöschter Nutzer

15

0

5

    • vor einer Stunde

      With another provider? Then that provider is responsible for it.

      0

      0

    • vor einer Stunde

      Hey Marcel thanks for asking.

      Telekom installed the box three years ago and I requested the service for them last month. Telekom is my provider, I assume.

      0

      1

      von

      vor einer Stunde

      @ducham28

      If you order a fiber-optic plan online via the Telekom website, everything should proceed automatically.

      0

      Uneingeloggter Nutzer

      von

    • vor einer Stunde

      @ducham28 I am confident that we can resolve this. To do so, we should have a quick call. However, as we have reduced staffing over the weekend due to regional public holidays, this won’t be possible until next week. When would be the best time for you to talk?

       

      Kind Regards Wiebke 

      0

      0

    • vor 54 Minuten

      Hey Wiebke, thanks for your kind response. I could do that on Monday morning only. I wont be available the rest of the week.

      Tomorrow might work too.

      0

      0

    Uneingeloggter Nutzer

    von

    Beliebte Tags letzte 7 Tage

    Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...