Fiber ID missing on fiber socket – hotline keeps asking for it

vor 41 Minuten

Hello Telekom hilft team,

I ordered Glasfaser 150 ( FTTH ). My fiber socket ( GF-TA ) has no Glasfaser-ID and no Home-ID on it – no sticker, nothing.

I have already called the hotline six times and explained this. Even so, I keep receiving emails asking me for the Glasfaser-ID.

As far as I understand, the socket needs to be inventoried by a technician. Could you please book an installation order (Montageauftrag) for this? My customer details are saved in my profile.

Thank you very much!

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vor 11 Minuten

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Gelöschter Nutzer

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    • vor 39 Minuten

      With another provider? Then that provider is responsible for it.

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    • vor 34 Minuten

      Hey Marcel thanks for asking.

      Telekom installed the box three years ago and I requested the service for them last month. Telekom is my provider, I assume.

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      vor 30 Minuten

      @ducham28

      If you order a fiber-optic plan online via the Telekom website, everything should proceed automatically.

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      Uneingeloggter Nutzer

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    • vor 27 Minuten

      @ducham28 I am confident that we can resolve this. To do so, we should have a quick call. However, as we have reduced staffing over the weekend due to regional public holidays, this won’t be possible until next week. When would be the best time for you to talk?

       

      Kind Regards Wiebke 

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    • vor 11 Minuten

      Hey Wiebke, thanks for your kind response. I could do that on Monday morning only. I wont be available the rest of the week.

      Tomorrow might work too.

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