Festnetz internet not connecting
5 months ago
Hello dear community,
Excuse me for the message in English.
I recently got a DSL connection for my house on 02.12., within three days the router isn't responsive.
The green light keeps blinking (see image below) and the router does not start the connection anymore.
I tried every possible step that I could find, but nothing is really helping. I do not have an ethernet cable to check if it is the DSL line that is faulty or the router.
Please send help! Thank you.
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7
5 months ago
First you need an ethernet cable and a direct connection to the router to look for the cause in the router menu.
5
Answer
from
5 months ago
Good evening @savday and thank you for the nice call. Just give us a hint, right here in the community, when you received the invoice and we will do the refund. Within the next minutes, you should receive the retourelabel for the other router.
Kind regards Sven
Answer
from
5 months ago
Thank you @Sven Ö. for being so helpful and quick, I have received the return label and the defective router will be shipped soon.
I will keep you posted on the invoice when available.
Answer
from
5 months ago
@savday ,
Our community will undergo extensive technical adjustments in the coming weeks. Please note that starting Sunday at 8 PM, the community will only be available in read-only mode temporarily.
In the meantime, you can still reach out to us on these channels -> Facebook, X, Instagram, WhatsApp
Feel free to reach out to us on one of the other channels. You can include a link to this post there.
Kind regards
Anna
Unlogged in user
Answer
from
5 months ago
You can also report a fault and have your connection checked.
Phone: 0800 330 1000
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