‎Confused on status of my order - need english assistance

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Confused on status of my order - need english assistance

3 months ago

Hello,

I signed up for an internet tarife with Telekom, and am supposed to have a technician come tomorrow, which still shows in my account details. However, I also received a letter in the mail stating that my contract was cancelled. I am confused and would love some clarity on what is happening. I tried to call the hotline, and they gave me the non-functional english hotline number (0800 33 01080). How can I get some assistance on this?

I can provide more details if required

Thanks
Josh

Note:

This post was escalated by teezeh at 10.02.2025 14:43

3 months ago
I have informed the Telekom hilft Team. Please edit your profile with contact data (a phone number where you can be reached) and keep your customer number and the last six digits of your IBAN at hand for authentication.

Best,

Thomas
0
3 months ago
Hello @user_705fcb

on of the english spoken teamies from @Telekom hilft Team wil contact you as sooon as possible.
Please fill up ypour profile 💡

Greats

Waage1969
0
Official Solution
accepted by
3 months ago
Hello @user_705fcb and thank you for the pleasant call.

We talked about the options. I'm sorry I couldn't offer you a better solution.

Feel free to write again if there are any other questions or requests I can help you with.

Have a nice day.

Kind regards

Malte
0