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Confused on status of my order - need english assistance
vor 6 Monaten
Hello,
I signed up for an internet tarife with Telekom, and am supposed to have a technician come tomorrow, which still shows in my account details. However, I also received a letter in the mail stating that my contract was cancelled. I am confused and would love some clarity on what is happening. I tried to call the hotline, and they gave me the non-functional english hotline number (0800 33 01080). How can I get some assistance on this?
I can provide more details if required
Thanks
Josh
Hinweis:
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vor 6 Monaten
I have informed the Telekom hilft Team. Please edit your profile with contact data (a phone number where you can be reached) and keep your customer number and the last six digits of your IBAN at hand for authentication.
Best,
Thomas
0
vor 6 Monaten
Hello @user_705fcb
on of the english spoken teamies from @Telekom hilft Team wil contact you as sooon as possible.
Please fill up ypour profile 💡
Greats
Waage1969
0
Offizielle Lösung
akzeptiert von
vor 6 Monaten
Hello @user_705fcb and thank you for the pleasant call.
We talked about the options. I'm sorry I couldn't offer you a better solution.
Feel free to write again if there are any other questions or requests I can help you with.
Have a nice day.
Kind regards
Malte
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