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vor 10 Stunden
Hello @Kyle V,
thank you for your detailed description.
I am sorry that the connection at your new address could not be set up due to the lack of copper/DSL infrastructure.
I would be happy to take a look at your order and assist you with the cancellation. When can we reach you by phone? I will check everything and ensure that you receive a written confirmation and that the automatic appointment notifications are stopped.
We will also look at the return of the hardware you have already received together, and I will inform you about the next steps.
Kind regards ^Khaled
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vor 7 Stunden
Thank you for your help. I can be reached any time by phone for further information
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vor 7 Stunden
Hello @Kyle V,
thank you again for the very pleasant phone call today.
I will get in touch with the responsible team regarding your request. As soon as I receive an update, I will get back to you here. We’ll stay.
Kind regards,
^Khaled
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vor 8 Stunden
Thank you for the prompt response. I can be reached any time on my phone number for any further information you need
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