Solved
Prepaid Top Up Fail
3 years ago
Dear Sir or Madam,
I topped up 30 euros (one-time top up) using the MeinMagenta app, the payment method was VISA, the bank showed a successful debit, but the app internally showed an error (I forget the error code, but it definitely showed an error ) and the balance did not increase.
Could you please help me with this?
thanks
382
0
5
This could help you too
Solved
402
0
2
3 years ago
321
0
1
262
0
1
333
0
8
Popular tags last 7 days
You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Find out about our current mobile phone offers.
3 years ago
Hi @zyfy2023
Did you also receive an SMS?
If not, the booking was not made.
And with Visa, was there really a successful debit?
Or rather, a prebooked debit.
3
from
3 years ago
Hello @→Mataimaki← .
Thanks for your reply. I didn't receive the SMS, and I checked the Visa, there is a pre-authorisation 30 euros to Telekom Prepaid Auflad Bonn. Have you also met this problem before?
0
from
3 years ago
@zyfy2023
The pre-authorization must first go through, only then is it booked as a credit.
Means Visa has to release it first.
Since I don't use prepaid, I have no experience with it.
But I also use a credit card and know this procedure with some providers.
It can last until Monday if this happened on Saturday or today with the charge.
from
3 years ago
@→Mataimaki←
I understand much better now. Thank you very much for your help!
Unlogged in user
from
Accepted Solution
accepted by
3 years ago
@zyfy2023
The pre-authorization must first go through, only then is it booked as a credit.
Means Visa has to release it first.
Since I don't use prepaid, I have no experience with it.
But I also use a credit card and know this procedure with some providers.
It can last until Monday if this happened on Saturday or today with the charge.
0
Unlogged in user
from