‎how can i check internet balance and money balance

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

how can i check internet balance and money balance

7 years ago

How can i check how much internet i have left in my tarife and how much money i have on account?

magneta s mobile tarife

63192

Accepted Solution
accepted by
7 years ago
Hello @Sipuram8

The best way to see this information on one screen is to download and install "Magena SERVICE"
You'll find the app in your Apple Appstore or on the Android PlayStore.

Without this app you can see your Internet Volume on http://pass.telekom.de
8
Answer
from
7 years ago
Hey there @phab,

this is a special situation for our prepaid customers. For prepaid the itemized list my colleague named ist the only way to get informations about paid services.
Customers with a firm contract, have the opportunity in the online cusomter center or the magentaservice app.

Best regards Marco K.
Answer
from
7 years ago
Hi Marco,

thank you for your reply.

But this sounds very weird. Is there any rational motivation why prepaid customer cannot see their "itemized" calls list? As a prepaid customer I cannot have full control and transparancy on my balance? Unbelievible.
Answer
from
7 years ago
Hi @phab,

it's just a service we do not offer for prepaid customers. If a customer use his card for sms or phone calls in other networks then our, which is included in our plans nowadays, the customer can get the itemized list.
There are not much customers that do need this informations for their prepaid plans.
But we do know, that some customers want to have this feature and we did forward this informations to the product teams.

Best regards Marco K.
Unlogged in user
Answer
from
4 years ago
Has there been an update on this in the last two years ? Or do we have to contact customer service for an itemized list of charges on the prepaid card ?
1
Answer
from
4 years ago
Good evening @jaypanda16,

thanks for texting us and welcome to our community.

You still can check your data volume and your current costs by using the MeinMagenta app or you have a look at pass.telekom.de for details due to your used data.
If you need more details according to your charges and e.g. the belonging costs, it is possible to apply for an array called "Einzelaufstellung".
More details how to get this, you can find here: https://t1p.de/dce0

Best regards,

Sarah D.
Unlogged in user
Answer
from