Withdawal of Prepaid Balance

vor 3 Jahren

Hi, 

I am writing this with a frustrated view of your services. I decided to quit your prepaid service on January, 2022  I have made porting request of my number. I called the customer care and after waiting for 45 minutes, They answered me and I got mail that I terminated my contract, they have send me the link for application to withdrawing the balance. I did the same day. Got a message that the money will be credited in 2 weeks. As of today no money!!!! As of now, you kept on deducting my balance in the account!!!! It was 40euros in my account when i made the request, then you kept deducting monthly and now its 21.60 euros. what should i do!!!!!!!!! I am not using your service and its not even terminated as I told!!!!!! My friend recommended your connection when I arrived in Germany, even he is bit agitated now due to that....

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  • vor 3 Jahren

    Hello @Basilpt92 

     

    Welcome to the community and thank you for your contribution.

     

    It's not supposed to be like that. I can understand your frustration...

     

    Please fill out your profile completely. Link in my signature. Data protection is guaranteed because only the Telekom-hilft team can see your data in the profile.

    Please enter the best time to reach you in the third window under further information.

     

    A Teamie will then contact you by phone.

     

     

    0

  • vor 3 Jahren

    Hello and welcome to the community, @Basilpt92 .

     

    Unfortunately I just couldn't reach you by phone.

    Does it fit you later better and if so, when?

     

    Kind regards

    Carolin L. 

    0

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