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english support number 08003301080 does not respond
vor 4 Jahren
Hello, I've been trying to call the number 08003301080 without sucess.
I cannot speak german and would like to somebody to call me back to solve my problem.
I have been trying to connect my apple watch (with gps and cellular) with my mobile phone but I always receive an error message.
Thanks in advance
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vor 4 Jahren
Is this a secret error message, are you not allowed to post it here?
1
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von
vor 4 Jahren
@muc80337_2 No, it's not a secrete message. I write the post thinking more about the support in english from telekom.
But take a look at my original post, I've edited it.
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Antwort
von
vor 4 Jahren
A more or lesse recent posting indicates that they are understaffed
https://telekomhilft.telekom.de/t5/Telefonie-Internet/English-support-number-08003301080-does-not-respond/m-p/4897823/highlight/true#M1299556
0
vor 4 Jahren
@Cb.boga
If you describe what error message you get and what steps you performed we can help you.
And in case we can't help you we will inform the "Telekom Hilft Team" which will call you back and talk to you. They can speak English with no issues
1
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von
vor 4 Jahren
@FelixKruemel I've just updated the original post and add more information.
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von
vor 4 Jahren
I've just updated the original post with a screenshot of the error. Accordingly, with google translator:
"Sorry
Unfortunately, there is a problem. This can be due to the following reasons:
Your Telekom login is not part of this contract, or you do not have the necessary rights. You have placed another order for your contract in the last 24 hours. In this case, you cannot currently make any further changes. Please try again in 24 hours.
You are a Telekom business customer: Please get in touch with the person responsible for your Telekom business customer contract in your company and order a MultiSIM as an ESIM access profile for your contract. It is a general technical error, and please try again later. If the error repeatedly occurs over a more extended time, please contact the Telekom hotline on 0800 33 02 202."
I didn't place any other orders for the last eight months. I'm not a business customer. I've tried to call the recommended number, and they don't speak English and give me a number that doesn't work. Maybe I need to change something in my contract to add an apple watch? not sure... I've tried to add the apple watch several time with same message all the time.
I would like to have some inputs on the problem. I believe it could be some authorization for this type of extra service that is missing. But I also would like to acess Telekom support in english...
7
Antwort
von
vor 4 Jahren
Thanks
Antwort
von
vor 4 Jahren
I have a simple pre paid sim card.
I have a simple pre paid sim card.
Then you can maybe connect via bluetooth, but not via Telekom.
I don't mind to change it to a multi-sim contract (but the apple watch don't need a second sim card, because it have an e-sim card inside).
I don't mind to change it to a multi-sim contract (but the apple watch don't need a second sim card, because it have an e-sim card inside).
While it is correct that there is an eSIM inside, it is also true that you need some kind of contract in order to activate that eSIM. That currently you do not have, as far as I understood. Either two prepaid contracts (one of them transformed to eSIM) or the existing prepaid plus a Smart Connect SIM
https://www.telekom.de/mobilfunk/tarife/smart-connect
or transform the existing prepaid to a regular 24 month contract with an additional multi-SIM.
It depends on your phone/watch/firmware versions whether you can connect the two while NOT using the expensive 24 month contract with multi-SIM
Antwort
von
vor 4 Jahren
maybe we can talk about the options for your apple watch. I tried to call the number in your profile but you didn't response. If you're still interested, I can try it again. Just give me a hint for a time to call.
Regards
Peter
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von
Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
I have a simple pre paid sim card.
I have a simple pre paid sim card.
Then you can maybe connect via bluetooth, but not via Telekom.
I don't mind to change it to a multi-sim contract (but the apple watch don't need a second sim card, because it have an e-sim card inside).
I don't mind to change it to a multi-sim contract (but the apple watch don't need a second sim card, because it have an e-sim card inside).
While it is correct that there is an eSIM inside, it is also true that you need some kind of contract in order to activate that eSIM. That currently you do not have, as far as I understood. Either two prepaid contracts (one of them transformed to eSIM) or the existing prepaid plus a Smart Connect SIM
https://www.telekom.de/mobilfunk/tarife/smart-connect
or transform the existing prepaid to a regular 24 month contract with an additional multi-SIM.
It depends on your phone/watch/firmware versions whether you can connect the two while NOT using the expensive 24 month contract with multi-SIM
0
vor 4 Jahren
welcome in the Telekom hilft Community.
It's like @muc80337_2 says. Usually you need a contract with multiSIM to connect your phone and watch with full support. An alternative is to use a smart connect contract for the watch or to use the watch without SIM.
Regards
Peter
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