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10 months ago
Hello @Rao_SP
in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.
To help you, I will inform the team, there are several employees here who speak perfect English.
Greetings -LERNI-
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10 months ago
Thank you Lerni. I look forward to the connect from the employee
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10 months ago
Thanks a lot for the nice conversation @Rao_SP 😄
As I told you on the phone I've booked an appointment with a technician, who will arrive on Monday.
If you have any further questions in the meantime or after the appointment, don't hesitate to text me here again.
Kind regards
Louisa
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2 months ago
I have the same issue and it is really frustrating. I pay 52 euros and it's happening randomly. does anybody kows what is the reason?
I called. the support and they say change the cable and modem. I changed both but still it is happening :(
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2 months ago
Hello @user_5ac1f9, it oftens happens that the reason for disconnects isn't clear. So we try first if a change of the hardware already solve the problem. If that doesn't work, we send out our field service. And that's what I would like to do. Please add your user data and a call back number to your profile and give me a short feedback afterwards.
Kind Regards Wiebke
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