Hello,

I recently became a telekom customer with the MegentaZuhause L internet and even got the Speedport Pro Plus router from telekom. For the first 2 weeks, I had a stable connection, after that, I started to get connection disruptions one every 2 or 3 days. It takes 5 to 10 minutes for the internet to be back. This only got worse with time. Since the 3rd of August, the disruptions have been happening 6 to 8 times a day. 

I called the helpline multiple times but since my German is not good, the representatives are not willing to help me. Apparently, there are no English speakers in Telekom customer service. So I got a friend who speaks German to help me out. Even then the most that was done was restart the router remotely, twice. This did not help at all. Still getting disruptions.

Could someone please help me? I work from how so a stable connection is very important. please help