Hello,
Been having a really hard time getting WiFi installed at home. After finally having the technician appointment (failed to activate remotely), the technician wasn't able to install anything, he even called support himself because apparently the WiFi company before with the old tenants (1&1) gave them the wrong information (?) about our cable entry point or something like that and he said there was nothing he could do, and said I'd be contacted by Telekom in a couple of days. It's been a week and I've heard nothing and we've been without WiFi for a while now...
What can be done?
Thanks
vor 4 Stunden
@Lujain
the Teamies will contact you as soon as possible 👍
Greats Waage1969
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vor 3 Stunden
@Lujain Sorry, to insist in proper wording: don' t intermix WiFi & InternetAccess (Copper, Coax or fibre)
No company is selling WiFi-contracts. WiFi ist provided by YOUR equipment, typically the Router.
Your contract is about Internet Access plus eventually IP -telephony.
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vor 3 Stunden
The technican certainly did‘t want to install Wi-Fi, but rather an internet router. Wi-Fi is local wireless network set up by the router for use in your rooms. The router works as a gateway between this local network and the worldwide internet.
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vor 2 Stunden
Hello @Lujain,
I will gladly look into your case. Unfortunately, I could not reach you via telephone just now. When would a call best suite you?
Kind regards
Jonas
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