Hello. I purchased my sim on 16 Sep 2021. I was told at that time that I could purchase a new phone after 3 mons. I ordered a phone on 27 Dec 2021 and still have yet to receive it. I tried to order directly through Telekom three times. Despite your rules being I can purchase after three months, I’m now being told I have too many tariffs and need to wait 6 mons now. Apparently, my cellphone bill is too expensive. My bill is automatically drafted via my iban so I do not understand why I now have to wait three additional months. It’s alway paid on time. I need help understanding why I’m being penalized and no one I have spoken to has ever heard of this. Why? #compliant #order