Solved
Question about order Pre-Paid SIM card
16 days ago
Hello Telekom team,
I ordered a prepaid card with the request to transfer my old phone number, but I was advised to contact my previous provider.
Since it was extremely difficult to communicate with them, I decided to give up.
After that, I placed a new order for a prepaid card, which shows as “Order completed” on 04.09.
Could you please cancel the first prepaid order (I haven't paid this one yet) and let me know when I will receive my new SIM card?
Best regards,
Alex
33
17
This could help you too
3 years ago
136
0
1
3 months ago
41
0
1
3 months ago
67
0
1
Popular tags last 7 days
You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Find out about our current mobile phone offers.
Official Solution
accepted by
10 days ago
@IamAlex,
thank you for the pleasant call. I'm glad that I could answer all of your questions.
You can find the nearest Telekom Shop here.
Feel free to write again if there are any other requests or further questions in the future. Have a lovely rest of your evening.
Kind regards
Malte
Note:
0
5
from
9 days ago
Hi,
You can call me today at any time or tomorrow after 4 pm.
Best regards,
Alex
0
from
9 days ago
@IamAlex
Unfortunately, I am unavailable to call you today. One of my colleagues will get in touch with you tomorrow. Thank you for your patience. 😊
Warm regards
Luke
0
from
8 days ago
@IamAlex,
thank you for another pleasant call.
Your new SIM card is on its way to you by post and should arrive within 1–3 working days.
Have a lovely rest of your day.
Kind regards
Malte
0
Unlogged in user
from