Dear All,

Apologies for writing in English.  I moved to a new place and I wanted to move the Telekom contract to a new apartment.  During this process, I also asked/wrote emails to the advisor that I wanted to move the contract. (I still have those emails)

But a few days ago I discovered that my old contract is still active and paying for it. I called Telekom support. They asked me to send the 'Anmeldung' of the new place together with 'kündigung'.  Which I did.

I got an email saying the previous contract will run for another ~1.5 years along with the new one and it cannot be canceled earlier. In the previous address, I don't even know who is living. It is difficult for me to understand why Telekom is doing such a thing to its customers.  They say it is in the contract. 

Does anyone have any advice for me on how to cancel the previous contract?

Thank you in advance.