‎Previous contract cancelled for telekom glasfaser, no info from telekom for replacement dsl connection

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

Previous contract cancelled for telekom glasfaser, no info from telekom for replacement dsl connection

1 year ago

Hi,

I signed a new glasfaser telekom contract two weeks before. Telekom cancelled my previous internet provider(Vodafone) on my behalf. Tomorrow (09.04.2024) is when the previous connection ends. I was informed when i signed the glasfaser telekom contract, the telekom will provide the dsl connection till they can provide the glasfaser connection. But till now i did not receive any info/ hardware for the replacement dsl connection. I have alot of home-office work. Please provide help.

Regards,

Vignesh

Accepted Solution
accepted by
1 year ago
Okay, After many contact with the customer service i got my telekom connection activation pdf document for tomorrow .
1
Answer
from
1 year ago
Thank you for your message, @Vignesh.

That's good news. I'm very happy that everything worked out now. I apologize for only now getting in touch with you. But I am very happy that I can welcome you here.

Kind regards

Carolin L.
Unlogged in user
Answer
from