Passport number is not being accepted when filling out for a prepaid sim
2 years ago
I'm trying to port my current number to a telekom prepaid tariff with esim option but my passport number is not being accepted in the ID Number field. I'm already a telekom customer with a landline-wlan contract.
Are Indian passports not acceptable for this purpose?
Can I actually opt for an esim with prepaid tariffs?
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2 years ago
@Anchit I've informed the Teamies to help you. We other customers can't help in this case.
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2 years ago
Hello @Anchit,
I'm happy to help you and check, why your passport isn't acceptet.
On which time are you available for a call?
Kind regards
Malte M.
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2 years ago
Hi @Malte M.
When I try to select Passport as my identity document and enter my passport number in the Id Number field, it remains red and doesn't let me submit the form for the mobile prepaid S tariff.
I will be available tomorrow between 2pm-3pm.
Answer
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2 years ago
@Anchit,
I see. Thank you for your feedback.
I'm gonna call you tomorrow starting from 2 PM and go through the ordering process with you.
Have a nice evening!
Kind regards
Malte M.
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2 years ago
@Anchit,
I didn't reach you via phone unfortunately.
Do you want me to call again later?
Kind regards
Malte M.
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