Passport number is not being accepted when filling out for a prepaid sim

vor 2 Jahren

I'm trying to port my current number to a telekom prepaid tariff with esim option but my passport number is not being accepted in the ID Number field. I'm already a telekom customer with a landline-wlan contract.

 

Are Indian passports not acceptable for this purpose? 

 

Can I actually opt for an esim with prepaid tariffs?

297

5

    • vor 2 Jahren

      @Anchit I've informed the Teamies to help you. We other customers can't help in this case.

      0

    • vor 2 Jahren

      Hello @Anchit,

       

      I'm happy to help you and check, why your passport isn't acceptet.

      On which time are you available for a call? 

       

      Kind regards

      Malte M.

      2

      Antwort

      von

      vor 2 Jahren

      Hi @Malte M. 

       

      When I try to select Passport as my identity document and enter my passport number in the Id Number field, it remains red and doesn't let me submit the form for the mobile prepaid S tariff.

       

      I will be available tomorrow between 2pm-3pm. 

      Antwort

      von

      vor 2 Jahren

      @Anchit,

       

      I see. Thank you for your feedback.

       

      I'm gonna call you tomorrow starting from 2 PM and go through the ordering process with you. 

      Have a nice evening!

       

      Kind regards

      Malte M.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      @Anchit,

       

      I didn't reach you via phone unfortunately. 

      Do you want me to call again later?

       

      Kind regards

      Malte M.

      0

      Uneingeloggter Nutzer

      Frage

      von

      Das könnte Ihnen auch weiterhelfen

      Transfer lyca prepaid number to Telekom prepaid

      vor 6 Monaten

      in  

      Mobilfunk

      357

      0

      15

      Gelöst
      Signing up for Telekom without a German phone number

      vor 8 Monaten

      in  

      Mobilfunk

      443

      0

      3

      Gelöst
      How to reactivate my Telecom prepaid cellphone sim phone number

      vor 2 Jahren

      in  

      Mobilfunk

      580

      0

      4

      I fear that my SIM card is deactivated. Need support!

      vor einem Jahr

      in  

      Mobilfunk

      131

      0

      3

      Gelöst
      [English] New SIM card when porting number

      vor 3 Jahren

      in  

      Mobilfunk

      1412

      2

      3

      Beliebte Tags letzte 7 Tage

      Keine Tags gefunden!

      Das könnte Sie auch interessieren

       

      Social Media

      Telekom FacebookTelekom InstagramTelekom X

      Cookies and similar technologies

      We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


      By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


      Find more information in the Privacy Policy and Partner List.

      Use of Utiq technology powered by your telecom operator


      We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

      The Utiq technology is privacy centric to give you choice and control.

      It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

      The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

      • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
      • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

      By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

      You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.