Hello,

Sorry, I don't speak German. I have a cellphone with a Deutsche Telecom prepaid SIM that for some reason has recently been deactivated even though I believe it still had associated credit. I can also no longer see the information for this SIM phone number or recharge it via the MeinMagenta app that I can still successfully login to. How can I reactivate the SIM and get cellphone service going again for my cellphone number please?

Thanks.