Hey ,
i wanted to upgrade my internet speed and i did as far as i knew changed the contract to a different speed and received all relevant confirmation on my email and a new technicians appointment, which I did find confusing since the landline was already setup. Now I looked up my appointment out of curiosity today and it shows that the upgrade has been cancelled. I tried going through the process again of upgrading but it won't let me . If anyone could offer some insight on the matter , that would be appreciated,
Thank you,
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vor 25 Tagen
@Niohnn Du wolltest einen neuen Vertrag abschließen ( Techniker)und kein Upgrade darum wurde er wieder stoniert.
Geh ins Kundencenter unter deinen Vertrag ob eine höhre Geschwindigkeit angeboten wird,wird es dort nicht angezeigt,ist es nicht möglich
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vor 25 Tagen
A technician appointment indicates that this is about a second contract. Not about a speed upgrade.
So unless you have received a cancellation message from Telekom I guess there might be a technician showing up today...
In many cases it is possible to provide a second landline, a second TAE plug will be installed in such cases.
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vor 24 Tagen
Good morning @Niohnn and welcome to our Community. 😊
If you want us to take a closer look, please fill in the data in your profile and give us a little hint here in thread, when you are available for a call.
Kind regards Sven
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