Hi,

I'm using a telekom prepaid number since more than a year, I had set auto topup of 15 euro. But now have requirement to change it to 30 euro but with my telekom customer login I'm not able to see this auto topup on website, due to this problem I'm not able to cancel or change this auto topup. I tried all, login with email & phone number etc, i can see my contact but don't see auto topup against that. Also, tried to contact telephonic support but they also denied to help as they don't have rights to do this change.  But yes 15 euro amount is deducting regularly even I don't see this auto topup on website with my login.

I'm really feeling frustrated and helpless so I decided to post here. 

Regards,

Bhavesh