Internet stops working randomly even after resetting the line and the modem

vor 18 Tagen

Hi, 

My internet keeps stopping working and I have already contacted the Telekom service twice. It seems there are interferences. The line was reset by Telekom as well by me by unplugging the modem for more than 15 min. Internet stops working until I restart it. This has been happening for months, at random times. Last time it was today at around 19:00. Please advise, thanks. 

Letzte Aktivität

vor 15 Tagen

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    • vor 18 Tagen

      @user_080349 It appears that you only tried the selfservice and/ or standard proposal.

      What contract are you in?

      What router ist used?

      Have your profile filled with contract details and the last 6 digits of your IBAN for verification.

      Teamies will try to give you a ring.

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      11

      von

      vor 16 Tagen

      It was total interruption. The middle light on the Speedport turned orange and I had to press it to reconnect the modem.

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      von

      vor 16 Tagen

      Thank you for the pleasant call. As discussed I booked the appointment for the technician for tomorrow from 09:00 am - 01:00 pm. If you have any further questions in the meanwhile, just let us know. 

       

      Kind regards Sven 

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      von

      vor 15 Tagen

      Hello @user_080349,

       

      did everything go well with the technician? 😊

       

      Kind regards

      Belana

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