Hi, since a couple of weeks my internet stops working randomly. The middle button on the modem turns orange and there is no error message. A couple of time it asks me to check the grey DSL cable, but it is always connected. The connection works again after I press on the middle button. I have ran the online diagnostics, and nothing comes up. The only suggestion is to restart the modem, which I have done many times. This issue happens 2-3 times a day, mostly during the work ween. Please advise on what to do, thanks.
vor 23 Tagen
Thank you for the pleasant conversation earlier. 🙂
As discussed, I measured the connection and was able to see the interruptions. Currently, interfering frequencies appear to be disrupting the connection. I have now reset the line. If you experience any further interruptions, please contact us again.
Best regards
Timur
0
0
vor 28 Minuten
Hi,
The problem seemed to be resolved for a few days. Unfortunately, this past week the same issues happened, the connection keeps dropping. Please let me know what I should do.
Thank you and kind regards
0
1
von
vor einer Minute
Hi @user_080349,
Thank you for getting in touch again.
I’ve just checked your line and can't currently detect any interruptions.
Could you please confirm whether the issue is occurring on one device or multiple devices (e.g. via Wi-Fi and LAN)?
Thanks in advance, and best regards.
^Fadi
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von