---

@Neelam  schrieb:

Hello,

I have internet MagentaZuhauseXL plan. However, I cannot connect to the Internet. The modem/router (Speedport 3) is correctly connected but does not give me a white light on service and unable to connect internet shows not internet connection/status is: secured, no internet.

My german is not good. So unable to speak call centre 

 

 

 

I would be happy to provide any info needed in order to get this sorted.

 

 

 

Thanks for the help!

 

Neelam Daulat

---

This error pattern can have various causes. Wiring incorrect, line interrupted, router defective or a network error.

An employee should look at this in detail. You can call the hotline (08003301000). There are also many staff members who speak english and other languages.

@Neelam 

what Date "Bereitstellungsdatum" is note in the order confirmation?

I inform the Telekom hilft Team that you need help. They will contact you to your cell phone. May be in 1 hour oder in more hours, i do not know when. Please prepare the last six digits of the IBAN of your bank account, from the monthley bill will be payed. Because the Telekom hilft Team will know at first by the call for autentificate you.

Hi @Neelam,

thank you for the short but pleasant call.

For the other users: The connection came back on its own.

@Sherlocka thank you for the ping.

Kind regards

Sören G.