Hello @Sindhuja,

 

unfortunately I didn't reach you. 

 

As I can see, you're still offline. We have to talk about an appointment for a technician. 

 

But before that,  could you tell me what type of router you're using? And did you check the cable, if it's plugged in correctly? 

 

I'm looking forward to your reply. 

 

Kind regards Inga Kristina J. 

I checked the cable and restarted the router too. Still I am having issue with the connection.
Router Type is Telekom Speedport Smart 3 R weiss

I am working from home.Could you please help me with prioritizing this and setup an appointment anyday this week. 

 

@Inga Kristina J.: zur Info!

Hallo @Sindhuja, 

 

thank you for your reply.

I am pleased to help you.

When do you have time? 

I would like to contact you to check the connection.

 

Greetings Khaled A.