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Internet not working - New connection Today
3 years ago
Hello,
My Internet MagentaZuhauseXL order was executed today 25.08.2022 and Technical person connected the DSL line. However, I cannot connect to the Internet. The modem/router (Speedport 3) is correctly connected but does not give me a white light on Online, Telephone and unable to connect internet shows not internet connection/status is: secured, no internet). Spoke at service Centre they said in German that i have to wait till 9.00 pm because of betriebsstellung as in understand because my german is not good.
I would be happy to provide any info needed in order to get this sorted.
Thanks for the help!
Neelam Daulat
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3 years ago
@Neelam
Did you check whether the sleeing mode of the LEDs ist de-activated?
By default, only the "Status" LED is active - the LEDs "Link", "Online", "Telefonie" and "Service" are de-activated.
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3 years ago
@Leprechaun2 how to check sleeding mode of the Led. My router shows white light on Status and link rest are blank.
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3 years ago
@Neelam
https://www.telekom.de/hilfe/downloads/bedienungsanleitung-speedport-smart-3.pdf
Page 274 / 275:
First of all, you must choose "Expert" mode - then look at page 275.
I hope you will understand the German instructrions...
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3 years ago
@Leprechaun2 Thank you for the help, i have tried the setting as given but still the situation is the same.
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3 years ago
Hi @Neelam ,
you should wait until 9 pm and then - if not working - do a diagnosis:
www.Telekom.de/stoerung
If there is a problem the diagnosis should detect it and trigger a ticket. Please report here what happened.
Best wishes,
Coole Katze
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3 years ago
Hello & welcome @Neelam to our Telekom hilft community.
Thanks for your time and patience.
As I could see, a technician will arrive tomorrow morning to fix this issue as fast as possible.
Please give me feedback after this appointment.
Everything will go well.
I am looking forward to hearing from you.
Kind regards
Christina P.
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3 years ago
@Coole Katze @Christina P. @Leprechaun2
Thank you all, technical person came and solved the issue and net is working fine.
Problem was in the outer line, he want and done some corrections and Internet went up.
Thank you all for your support and prompt answers.
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3 years ago
Good evening and thank you for your response. If any further help is needed, please let me us know.
Kind regards Sven Ö.
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3 years ago
@Coole Katze @Christina P. @Leprechaun2
Thank you all, technical person came and solved the issue and net is working fine.
Problem was in the outer line, he want and done some corrections and Internet went up.
Thank you all for your support and prompt answers.
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