Internet Connectivity issues - MagentaZuhauseL - New Connection

vor 3 Jahren

Hello, Today new internet connection was setup with MagentaZuhause L plan. 

The router device is Speedport Smart 4.

The connectivity shows working fine but only Google and Youtube works. 

Even telecom.de doesn't open. Also the MyMagenta App doesn't work when connected to WLAN.

 

Kindly assist ASAP

 

Best regards

396

1

    • vor 3 Jahren

      Hello @Bharadwaj Adepu,

       

      I had a look at the DSL line. Everything's okay there, the line is working fine.  

       

      So I think it's the configuration of the Speedport that creates the problem. To make sure that the setup is okay, please make a factory reset of the Speedport Smart 4. This is how you do it: 

       

      IngaKristinaJ_0-1651169319612.png

      After that you plug it in again and wait for some time. The Speedport should get the DSL signal automatically. 

       

      It might be necessary to delete and install the wifi connection on your devices (Smartphone, Laptop)  once again then.

       

      Kind regards Inga Kristina J. 

       

      0

    Uneingeloggter Nutzer

    Frage

    von

    Das könnte Ihnen auch weiterhelfen

    Gelöst
    No Internet Connection - New Contract

    vor 3 Jahren

    in  

    Festnetz & Internet

    584

    0

    3

    New Internet Connection

    vor 3 Jahren

    in  

    Festnetz & Internet

    397

    0

    1

    Gelöst
    Help in English - DSL connectivity issues since 2 days ago - Berlin 10179

    vor 3 Jahren

    in  

    Festnetz & Internet

    1844

    0

    3

    Gelöst
    Transfer of internet connection to new address

    vor 3 Jahren

    in  

    Festnetz & Internet

    2434

    0

    4

    DSL internet connection keeps dropping

    vor 4 Monaten

    in  

    Festnetz & Internet

    36

    0

    2

    Beliebte Tags letzte 7 Tage

    Das könnte Sie auch interessieren

     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X

    Cookies and similar technologies

    We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


    By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


    Find more information in the Privacy Policy and Partner List.

    Use of Utiq technology powered by your telecom operator


    We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

    The Utiq technology is privacy centric to give you choice and control.

    It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

    The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

    • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
    • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

    By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

    You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.