Wifi - Internet not working

vor 5 Jahren

Hello,

 

My internet connection does not seem to work since morning. Could you please help ?

Thanks,

Sneha

474

0

5

  • vor 5 Jahren

    @Sneha 

     

    Welcome to the Community - I'm sorry but "Internet is not working" does not allow

    real help, since all necessary informations are missing:

     

    - The type of your router, also its installed firmware-version

    - logfile of your router showing messages

    - Do you use Powerline equipment or not?

    - your tariff and confirmed speed of your line

     

    0

  • vor 5 Jahren

    Hello @Sneha and welcome to our community.

    Would you mind answering the questions @Gelöschter Nutzer asked?

    Kind regards
    Nico B.

    0

    3

    Antwort

    von

    vor 5 Jahren

    @Nico B. 

     

    Möglicherweise wird wieder mal "WLAN" mit "Internet" verwechselt - "Wifi" bedeutet bekanntlich "WLAN",

    und zwar "im Volksmund".

    0

    Antwort

    von

    vor 5 Jahren

    Hi,

     

    Yes WLAN does not work. I see the Status and WLAN lights are turned on and are white. Could you please help ?

     

    0

    Antwort

    von

    vor 5 Jahren

    @Sneha,

    you already opened up a ticket yesterday at about 3 o'clock in the afternoon.
    There will be a technician heading your way, to fix the issue.

    Kind regards Nico B.

    0

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

Frage

von

Das könnte Ihnen auch weiterhelfen

Gelöst

in  

213

0

3

in  

30

0

1

in  

430

0

3

Beliebte Tags letzte 7 Tage

Keine Tags gefunden!

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.


Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.