‎Internet has been not up to speed (40mbps instead of 100mbps) and router decides to reset during daytime

Internet has been not up to speed (40mbps instead of 100mbps) and router decides to reset during daytime

9 days ago

During the last 2 weeks, my internet has constantly been underperforming. The speed is usually only half of what my tariff is and a couple of days, the router would suddenly reset during daytime (afternoon). How would I fix this if possible?

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9 days ago
Hello @ducanhln,

I'm sorry to read that you're facing difficulties with your internet connection.

Unfortunately I didn't reach you via phone. On which time are you available for a call?

Kind regards

Malte
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9 days ago
you can call me back. I am free now

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9 days ago
Thank you for the pleasant call @ducanhln

According to the system there is an issue with the DSL line. I booked a technician appointment, and you will get the confirmation via text message.

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